Dame Elegant Uldfølelse Poncho Cardigan

Here you will find all the information about shipping. We want to get your order to you as quickly and smoothly as possible.

Shipping Costs:

Free shipping on all orders.

Where We Ship:

We currently ship to the United States, United Kingdom, Australia, France, Poland, Czech, Ireland, Canada, Denmark, Greece, Hungary, Italy, New Zealand, Hungary, Romania and Slovakia.

Processing Time:

Your order will be processed within 1–2 business days.

Delivery Time:

Once your order has been processed, delivery usually takes 7–10 business days.

Tracking Information:

As soon as your order has been shipped, you will receive an email with a tracking number. You can track your package via the website of the relevant carrier (USPS, UPS, FedEx, Royal Mail).

Unattended Parcels:

If we have dispatched your parcel, and you are not home to receive the parcel, your parcel may be taken to a post office for your collection. We will notify you twice via email that your order is awaiting collection. Failure on your part to collect your parcel, will result in the courier returning your order to us. We cannot refund orders in this scenario if we have attempted contact with you and you do not engage.

Delays:

Although we do our best to deliver your order on time, delays may sometimes occur beyond our control (for example due to carrier congestion or unforeseen circumstances). We appreciate your understanding in such cases.

Orders placed after 11:00 PM (GMT) will be processed the next business day.

Company Name
Haus Der Kleidung

Address:
Kaapstadweg 36A
1047 HG Amsterdam
Netherlands

Email: info@hausderkleidung.com

Phone Number: +1 3074242699

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours

At Haus Der Kleidung, we carefully select quality fabrics designed to be enjoyed for years to come. To preserve the fit, colour, and finish of your garments, we recommend following the care instructions provided with each item. Every garment includes its own material composition and care label with specific washing and handling instructions, as different fabrics require different levels of care. Following these instructions will help keep your pieces looking their best for longer.

You have 30 business days to return an item. Items must be in their original condition and, where applicable, with the original tags attached.

How do you start a return?

To lodge a return, please use our returns portal here: Returns Portal

Who pays for the return shipping costs?

Return shipping costs are the responsibility of the customer.

Refunds

Once we have received your return, we will process your refund within 10 business days. You will receive the purchase amount back via the original payment method.

Exchanges

We accept exchanges for different sizes or colors of the same item.

Order Cancellation

You can cancel your order within 2 hours of placing it.

Company Name
Haus Der Kleidung

Address:
Kaapstadweg 36A
1047 HG Amsterdam
Netherlands

Email: info@hausderkleidung.com

Phone Number: +1 3074242699

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours